SHIPPING AND RETURNS

Shipping Information - USA

  • Please allow 1-7 days processing time and 3-14 days delivery in the United States.
  • If you need an order rushed/expedited, please contact us prior to placing your order & we can help arrange a quicker service.
  • If you have shipping concerns for Hawaii or Alaska please contact us for a shipping quote to these locations BEFORE placing your order.
  • We are not responsible for lost or stolen packages. In the rare case that a package becomes lost, we will work with you on filing a claim with the carrier. Please ship packages to a destination you feel is safe. We are not responsible if your package is stolen off your door step or out of your mail box.
  • If your package is returned to us because the shipping address has been marked as undeliverable, we will gladly re-ship the package at customers expense.

Shipping Information- International

  • PLEASE NOTE: If you are OUTSIDE of the USA and you complete payment without contacting us for a shipping quote first, you will be invoiced for shipping. Your order WILL NOT ship until shipping fee's are paid! 
  • Processing time is 1-7 days with transit time 14+ days.
  • We ship worldwide. International customers are responsible for shipping fee’s. Please contact us prior to placing your order for a shipping quote.
  • International orders will only be canceled for store credit if shipping fee’s are refused.
  • International customers are responsible for any custom fee’s and taxes upon arrival.
  • Please be aware of your country’s law on importing goods. We are not responsible for any items confiscated by customs.
  • International orders are FINAL SALE.

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item MUST be unused and in the same condition that you received it. It must also be in the original packaging with tags. If you are returning boots or shoes that are in a box, they must be in a box or wrapped to prevent damage to original box packaging. Buyer is responsible for shipping costs of returned items. 

  • All items must be new, unworn/unwashed, have tags & be in original condition to be eligible for a return. No stains, hair, make-up, sweat, body fluid or any other damage may be present.
  • Return shipping is customers responsibility. Please insure your package and have tracking on your return. We are not responsible for lost or damaged packages in transit.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, if approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This can vary depending on your bank's processing time.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@craftyhorseclothing.com.

Exchanges (if applicable)
If you need to exchange an item for the same item in a different size, send us an email at support@craftyhorseclothing.com or call us at 870-933-8091. Only After you have contacted us and return has been approved,  then send your item to: 768 County Road 7592, Jonesboro AR, 72401 with a note on the packing slip/receipt stating what you'd like to exchange for. The shipping costs for exchanged items is the buyer's responsibility.


Shipping
To return your product, you should mail your product to:

768 County Road 7592, Jonesboro AR, 72401

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Back Orders

  • We will send you an email if the warehouse reports a backorder. We try our best to notify customers within 24 hours of placing the order.
  • Refunds will only be issued for out of stock items if no substitute is chosen. If part of your order is out of stock, you may receive a refund or substitute choice for THAT item. The rest of the order is treated as normal and will ship as expected. You may have the option to place the item on back order, if applicable. 

Warranties & Damaged Items

  • Please report damage within 3 days of receiving your order. This means defective items on arrival- not after use.
  • We do not offer warranties.

Feel free to email support@craftyhorseclothing.com for any questions or concerns